accounthelp.aamc.orgNeed help with your AAMC Account?

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We are upgrading our phone system Nov. 10 at 8 p.m. - Nov. 11 at 8 p.m. There will be periods when the phone system is inaccessible during that time. -- Many AAMC Services require a username and password in order to access content. If you need help registering for an AAMC account or need assistance with an existing account, please review the Frequently Asked Questions below. If you need additional assistance, select your Role and which Service you are trying to access. For inquiries other than account access, please refer to the Contact Us list of AAMC Services. Expand All Close All What if the system will not allow me to reset my password? If you clicked Forgot Password and were unable to successfully enter correct security question answers, you can have our system email you a link to reset your password. That email can only be sent to the primary email address we have for you (often the email address you used at account creation). If you cannot access that email address our Account Help team can reset your password. Select your role and the service you are trying to access below to proceed. How do I unlock my account? You can unlock your account by resetting your password. Click Forgot Password on the sign in page to begin the process. If you are unable to reset your password on your own our Account Help team can reset your password. Select your role and the service you are trying to access below to proceed. My temporary password is not working. Passwords are case sensitive. Please be sure you are entering the temporary password exactly as it appears. If you copy and paste the password an extra space may get included. Try manually typing the temporary password instead of pasting. If you still experience difficulties, try using a different browser. If the error persists our Account Help team can assist you. Select your role and the service you are trying to access below to proceed. What should I do if I have multiple accounts? AAMC requires each user to have only one account. Having more than one account might prevent you from accessing certain applications or linking your prior activity to current activity. To resolve this, we will consolidate your accounts and then provide you with your active AAMC account information. If you are able to sign in to one of your accounts, log in, click your name in the top right corner of the screen and select My Account. From there select Account Security and follow the steps to report a duplicate account. Alternatively, select the service you are trying to use below and submit the Account Help form. Include as much information as possible, including: All AAMC ID numbers Email addresses associated with the accounts Date of birth (MM/DD) Usernames for all accounts What should I do if someone sent me an access code that has now expired? If you received an access code from someone other than the AAMC (e.g. a test prep company or advisor), please contact the issuer of the code and request that a new access code be issued. The AAMC cannot assist you with access codes distributed by others. Some access codes are the result of a purchase made on your behalf (e.g. by a parent or colleague). If your AAMC issued access code has expired, please create an AAMC account (if you have not done so already) and then contact us using the form below. Include the following information in the message: Purchaser's name Purchaser's email Product(s) you are unable to access What browser should I use when accessing AAMC web sites and applications? AAMC web sites and applications support the current versions of Chrome, Safari, Firefox and Edge. Some performance issues may exist with older versions of these browsers or unsupported browsers. For the best experience with AAMC web sites and applications, we recommended that you use a browser from our list of supported browsers . -- Based upon the activities you are currently trying to complete, which best describes your role? -- select an option -- Which AAMC service are you trying to access? -- select an option -- E-Mail Contact us by e-mail. Chat Chat with an AAMC representative. Phone First Name Middle Name Last Name Preferred Email Alternative Email Phone How can we help you? Submit Start Chat Start Chat Chat Offline Start Chat Chat Offline Start Chat Chat Offline Start Chat Chat Offline Start Chat Chat Offline Start Chat Chat Offline Thank you -- an AAMC Representative will be with you shortly. If you do not see the chat window, please disable your pop-up blocker and try again. AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account What type of applicant are you? -- select an option -- US Medical Graduate (USMG) International Medical School Graduate (IMG) Fellowship Applicant USMLE/COMLEX ID MyERAS Token ID MyERAS Token ID AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account Letter Author Name Applicant's Name Applicant's AAMC ID ERAS Letter ID provided on Request Form I am: -- select an option -- The letter author A designated uploader AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account Institution Accreditation ID Institution Name AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account Program Institution Name Specialty I need to: -- select an option -- Update program listing(s) Access ERAS applications EAM Login ID Accreditation ID AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account DIO/DME Name Sponsor Institution Name Sponsor Accreditation ID AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account AAMC ID Date of Birth (MM/DD) AAMC Username Physical mailing address associated with the account Letter Author Name Applicant's Name Applicant's AAMC ID ERAS Letter ID provided on Request Form I am: -- select an option -- The letter author A designated uploader AAMC ID Date of Birth (MM/DD) AAMC Username How many times have you used AMCAS to apply to medical school? AAMC ID Date of Birth (MM/DD) AAMC Username How many times have you used AMCAS to apply to medical school? Date of Birth (MM/DD) AAMC Username What is the First name, Last name and Letter ID for the student that you are trying to upload a letter? Institution ID AAMC Username Date of Birth (MM/DD) Date of Birth (MM/DD) AAMC Username What is the First name, Last name and Letter ID for the student that you are trying to upload a letter? Date of the last time you logged in to the AAMC (MM/YY)? Date of Birth (MM/DD) AAMC Username Date of the last time you logged in to the AAMC (MM/YY)? AAMC ID Date of Birth (MM/DD) AAMC Username How many times have you used AMCAS to apply to medical school? AAMC ID Date of Birth (MM...